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Solution-IV Reprographics WebServices System includes the Customer Relations Management (CRM) and e-Business modules that automate the sales and customer service aspects of your business. Our WebServices System provides Internet access to customer related information in the Solution-IV Reprographics system. Quotes and Orders may be processed; Statements, Invoices and customer account information may be viewed and printed. Service calls may be requested. Orders may be tracked and more. The Solution-IV Digital PlanRoom™ integrates with the WebServices System.
Solution-IV Reprographics WebServices keeps your customers in touch with your business automatically. A direct connection to their pricing, discounts and account information is provided when ordering and obtaining quotes online, thus reducing sales cycles, improving efficiency and increasing revenues. Designed for ease of use, the WebServices System can be implemented in a very short time, and available for use by your customers immediately. e-Business is supported by providing on-line order processing, including product descriptions, pictures, correct pricing discount information. Files can be imported as required.
Features
Features supported by the Solution-IV Reprographics WebServices System include:
- Customer Account Information
- Open Order status
- Open Invoice research
- Order Tracking
- Statement Research
- Order Processing
- Quote Processing
- Price and Item inquiries
- Service Request with Service Contract module option
- Printable documents
- Can be seamlessly designed into your current Web system look and feel
- Digital PlanRoom Access with Digital PlanRoom module option
- Pick-Up and Delivery requests
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Additional features can be added and modified as required or desired. The Solution-IV Reprographics WebServices System is flexible, and configurable to you and your customers' requirements.